Stage 11
Operate

Description of lifecycle stage

Once the contract and terms are agreed, the implementation and operation stage commences. As part of this stage, there should be periodic reviews of performance against Key Performance Indicators (KPI’s) set out in the contract along with discussions on how the relationship is working and resolve any conflicts that may have arisen. At this stage discussions and plans can be set for continuous improvement. Supplier Relationship Management (SRM) is an important part of this stage as it helps to create the right relationship and environment in which to work on new developments and evaluate the option of streamlining processes.

Considerations for Stage 11

• Key Performance Indicators and measures of success